Confession: I Am a Marketing Automation Fanboy

February 23, 2011 by 3 Comments

OK, after all that mid-life crisis talk about moving beyond marketing, here I am with a marketing automation post. Oh well. David Raab gave me a sneak peek at his new marketing automation study and subsequent tool. Initially, I was hesitant to write about what David shared with me since I don’t pimp, and I just made a big, melodramatic case for The Funnelholic to move beyond marketing. But I decided, what the hell? I am who I am, so bring the marketing automation tool on!

Truth be told, I am an unabashed fanboy of marketing automation. I am also an unabashed fanboy of the word “fanboy.” I primarily use it as an insult, so note my self-deprecating sense of humor remains intact. I love the concept of marketing automation. Marketing automation is the bomb. (For all my older readers, that is a good thing.)

We just asked a question on the benefits of marketing automation on Focus. There is great stuff there, but for me it’s pretty simple: Every part of the organization has an automated platform to run on and to optimize their business. Finance, sales, supply chain, HR – everyone but marketing. Frankly it was embarrassing. Yes, there are flaws with marketing automation, but there are flaws with ERP and CRM systems. This is about having a platform to manage, organize and measure. You may think this is backward, but failed marketing automation implementations are good for the business. It has spawned guys like Carlos Hidalgo, who is focused on helping marketing organizations lay the groundwork for a process that happens to be managed by marketing automation. That is good for the marketing department.

In my job leading the Focus Experts Network, I am meeting a lot of independent analysts. Technology guys like Michael Krigsman, Richard Stiennon, Bob Egan are go-to thought leaders for end users and vendors who need to understand their respective technology landscapes. Marketing automation doesn’t have many of these folks, but David Raab is one of them. David, along with Adam Needles and Carlos Hidalgo, wrote the awesome Focus Definitive Guide to Marketing Automation, and when we needed an Expert to talk about making the marketing automation decision in an upcoming webinar, we chose David. Most marketers I talk to know they need something if they don’t have it. The next step will be to figure out the right fit for their organization, as there are a lot of vendors. And for that, I think David’s vendor selection application is a must-have for buyers in the consideration phase, and the price makes it a no-brainer.

Because, yes, I want you to buy marketing automation. Full disclosure: It does nothing for me. Seriously, I own no stock, nor am I an analyst, nor does Focus benefit at all. I want this for you, not for me. That, my friends, is what fanboys do. Viva marketing automation!

Craig Rosenberg is the Funnelholic. He loves sales, marketing, and things that drive revenue. Follow him on Google+ or Twitter

Filed Under: Business Musings, Lead Development, Lead management, Management, Marketing Automation, Random-ness, Thought Leadership Tagged With: ,

Mid-Life Crisis Averted: The Funnelholic Is Here to Stay

February 18, 2011 by 1 Comment

What an amazing couple of weeks it’s been since I wrote my midlife crisis post, “Should I Stay or Should I Go,” and asked the question, “What should I do with my industry-specific blog now that I want to create different content?” on the Internet love of my life, Focus.com. Besides blog comments from friends and strangers, my angst went global (I got email from Sweden – Daniel Wood, who is a great sales and motivation blogger).  I spoke to people at length. Just yesterday, I was talking on the phone about my midlife crisis with Gary S. Hart, who is a sales blogger as well. The consensus is to keep The Funnelholic brand. Whether you delivered the message via phone or Web, thanks to everyone who gave your input.

Here is what I decided: The Funnelholic stays, and I will write about whatever floats my boat.  The entire process became a real awakening for me about why I blog. It’s because I love it. If I lose some readers, I have to live with it. If I started writing about things I don’t care about, then The Funnelholic would fail anyway.

Here’s what I’ve learned from the whole episode:

  1. If you have no passion, then your blog will suck. It was cool to discover that people really like reading The Funnelholic. I have loved creating content for this blog, and I continue to love writing on it. That may be the most important thing I learned: people can feel your passion.
  2. If you have no passion, your “social-media” presence will suck. The comment above is also true about your social media bearing. As Focus.com builds, you can see people who love what they are doing answering questions with gusto. If it pains you to write or talk about it, find a new career path. You’ve lost your passion.
  3. Writing helps you solidify your ideology. I have all this stuff in my head about business, marketing, sales and so forth. Writing about it – on The Funnelholic, as a guest blogger elsewhere, on Focus.com – helps me coalesce my thoughts and properly organize my beliefs.
  4. The personal online brand revolution is on. I built a brand, and the brand has a following. That was cool – and it’s something I shouldn’t start again from square one. Steve Woods and I talked about this idea years ago. He said: “There will be a new type of talent, an Internet free-agent superstar.  In some cases, companies may hire because they want that person associated with their brand.”  Interesting. I am not Chris Brogan, but I’ve got something.

Thanks to everyone for their kind words and thoughtful advice.

I remain (and will continue to remain) yours sincerely,

The Funnelholic

Craig Rosenberg is the Funnelholic. He loves sales, marketing, and things that drive revenue. Follow him on Google+ or Twitter

Filed Under: b2b Marketing, CRM, Funnels, Management, Random-ness, sales, Social Networking, Thought Leadership Tagged With: , , , , , ,

Enemy Mine: Why Everyone Needs a Rival

February 14, 2011 by 5 Comments

When we were starting Tippit (soon to be Focus), a gentleman named John Luongo was an observer in our board meetings. He had a storied career at Oracle and then was the CEO of Vantive. He had lots of advice for us, but one thing in particular that he said has always stuck with me: “You really need to pick an enemy.” I actually mentioned this concept in an earlier post on the marketing automation market.

Here is what John meant: Management should declare an enemy and rally everyone in the company around beating this enemy. Sales will want to outsell the enemy, product will want to produce a better product than the enemy and so forth. John described how, in his early days, Oracle obsessed about beating Informix (which Oracle did handily). Sure, you could simply say, “Pick a goal to strive for” — but that doesn’t play on primal, competitive instincts. I love this concept, and I see at least five distinctive benefits:

1.      It helps everyone focus: Having a rallying cry gives teams a reason to come to work each day. It also can help you make decisions on where to put your energy.

2.      It motivates: See above.

3.       It serves as a scoreboard: Scoreboards work.

4.       It fosters our natural mean streak: That’s always a good thing.

5.       It can provide a ‘measuring stick’: Take a reference point like a competitor’s product and say, “We will beat their functionality (or even their website).”

No, obsession is not healthy, but having an enemy makes so much sense.

There are some great examples of this, but by far my favorite is University of Colorado football. In 1982, Bill McCartney took over as head coach of the Colorado football program; at the time, the team couldn’t win a thing (in 1980 the team was 1-10; in 1981 the team was 3-8 — you get the picture). One of the first things McCartney did was name Nebraska as Colorado’s primary rival. Nebraska was a perennial powerhouse, had defeated Colorado 14 times in a row, and could care less about Colorado. Honestly, anybody following college football at the time would tell you McCartney was crazy. That’s why this is the perfect example: McCartney made the best team he could their measuring stick for success. His “enemy” was perfect for the team to aspire to, and it set a bold, “hairy” goal for his program to achieve.

Here is what happened next:

  • Four years later (1986) Colorado beat No. 3-ranked Nebraska 20-10.
  • In 1990, Colorado won the national championship.
  • In all, McCartney created a national powerhouse of a program.

You might ask me if this is the first article in the “business-aholic” stage of my life. Maybe, but the decision to declare an enemy is something even department and organizational heads can do. In other words, this concept is still very “Funnelholic.” As a marketer, I love to have an enemy. If I had to decide on my marketing plan, I would use my enemy as my measuring stick. I would want to create a better website, blog, social media presence, content, advertise where they are and so forth. All of this makes my program better and, for me at least, makes it more fun — I get to keep score and compete.

Choose an enemy, you’ll be better for it.

Craig Rosenberg is the Funnelholic. He loves sales, marketing, and things that drive revenue. Follow him on Google+ or Twitter

Filed Under: Business Musings, Funnels, Management, Thought Leadership Tagged With: , , , ,

Should I Stay or Should I Go?

February 3, 2011 by 6 Comments

Is it time to close (or perhaps rename) this blog? This question has been in the back of my mind for the past few weeks. I tried to create a provocative title for this post, but the real question is: What should I do with The Funnelholic? The issue at hand is that I believe I have a lot to offer beyond just the sales and marketing funnel. Here is an example: I have learned a lot about the startup business from helping build Tippit and now Focus – I want to share these tips. Moreover, with my new role at Focus, I have been reading a ton of customer service, HR, and business-building content that I want to discuss and share. Is The Funnelholic capable of expanding beyond the funnel?

Here is another scenario I thought of: What if, for my next job, I want to be hired as a CEO (for example). Would being The Funnelholic help me or hurt me?

Just so everyone knows, I have written about how I came to the name this blog on the Annuitas Blog awhile back. In a nutshell, my CEO Scott Albro came up with the name. I had wanted “Funnelnomics,” but it was taken by my friend Suaad Sait . Scott said, “You need something that represents you, more fun and loose, it should be something like ‘The Funnelholic.’ I bought the domain name that day, started blogging, and it was on.

It was a great name: totally memorable and well-suited for my personality (irreverent, a bit edgy). Just the other night, I went to the Content Rules awards dinner, hosted by Eloqua at Foreign Cinema, and met Ann Handley for the first time. I said, “I’m Craig Rosenberg.” No reaction, no recognition. Then I said, “The Funnelholic.” “Ooooh!” she said. Like it or not, The Funnelholic is my brand.

But is it my brand, or have I typecast myself? I feel like a television star trying to break out of his medium to make it in the movies. What do I do now that I want to talk about more? I want to talk about business, not just demand generation and marketing automation. This whole “soul-searching” process has led me to these questions:

1. What should I do with The Funnelholic? Now that you know what you know, what is your recommendation? Should it stay or should it go? At the Content Rules dinner, I asked my table-mates the same question. My table had PR people (but primarily knowledgeable social media-ites) Mandy Mladenoff, Abigail Snyder, Jesse Noyes, Tyler Willis, and Lisa Loeffler. They thought I was crazy (literally). Their vote was that the brand stays and the writing can evolve. What do you think? Please submit your opinion.

2. What is the best practice for naming a blog? Should you use your name, or should you give the blog its own unique name? Could I have avoided typecasting had I gone with my name? Give me your input.

The real question is: Now what?

Craig Rosenberg is the Funnelholic. He loves sales, marketing, and things that drive revenue. Follow him on Google+ or Twitter

Filed Under: Business Musings, CRM, Funnels, Management, Random-ness, sales, Social Networking, Thought Leadership Tagged With: , , , , , ,