Archive for the 'b2b Marketing' Category

How many times these days has the trailer been better than the movie?  Movie marketing is more important than the actual movie production itself.  The job of the Hollywood marketer is to get people into the movie house on opening weekend. That’s it.

They don’t worry how much of the plot they have given away in so-called spoilers, whether they have away the best jokes or scenes in the entire movie in the previews, or whether they market the actor  that sell vs. the actual “star” of the movie. Forget the fact that  actor getting top billing may only be on “stage” for a brief stint in the movie. You could almost argue that the shooting of the film is where the marketing machine gets rolling. How many shots of movies midproduction have you seen in the pages of “People”? And don’t forget The old bait and swith. Dark dramas have been cast as comedies in TV ads just to lure you into the movie theater. Been there. Seen that.

Case in point: “The Dark Knight.”  It should have been called: “Joker Returns.”  As a matter of fact, did we even see the actual Batman in the previews?  Batman was played by the obscure Christian Bales, whereas the movie was all Heath Ledger, all the time.  He basically had an academy award nomination from the preview alone and the record shattering box office stemmed largely from the studio’s brilliant marketing campaign. Unfortunately, the untimely death contributed  to the posthumously released film, but the marketing cogs were moving full throttle before his tragic demise.

So, what can we as b2b marketers take from this?  Two things:

1.     Get ‘em in the seats. Sound crazy?  There is a difference between marketing to get buyers to register and commit vs. overwhelming them with your overall messaging platform goals. The b2b marketer often falls trap to two things: A new, fancy acronym or market they are trying to pioneer (insert acronym flavor of the month here) or a high falutin’ value proposition that doesn’t really say anything.  Yes, you want to get your point across, but you can’t do it if no one is listening. Don’t let your ego get in the way. Yes, you know the latest terms and technologies, but does your audience? How can you convince someone that they need something when they don’t know what it is?

When you are promoting your white paper or webinar, think about what actually sells. You can explain everything until the cows come home once you have captured the audience.   Focusing on the benefits and targeting is key to get interest, not big words and obscure acronyms.  “Seven Reasons your business needs…” will work better than: “The primer on Acronym X, the dynamic, robust, dada, dada…”.  Give them a call to action. Give them something they can print out and give to their boss to justify a new investment.

2.    Don’t be afraid to give away some of your best scenes to get buyers to bite:  Yes, there is a fine line between temptation and giving it away, but there are sooo many choices today and so little time.  This is especially true in the case of business targets. Remember, they have their day jobs.  I talked to one of my contacts at ON24, the webinar platform company.  He sees what works and doesn’t work in both producing and marketing webinars.  He said one of the better advertising vehicles is to preview the webinar itself when users click on the page. Nothing sells like the real thing.

See you at the movies.

Written by Craig Rosenberg - The Funnelholic
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The Marketer versus Call Center Reputation

I am writing this blog from one of my customer’s conference rooms.  They are demand generation marketers supporting a 19 person call center that follows up on their leads.  They brought up that a couple of their lead sources had developed acute “Negative-Call-Center-Reputation” and they can’t resuscitate  them.

What is “Negative-Call-Center-Reputation?”

That is the reputation propagated by the people responsible for following up on marketing’s leads.  (This could be defined as a call center, sales, lead development, etc).  Successful marketers and lead generation vendors are constantly gauging and managing call-center reputation.  Not all leads convert, but a rash of really bad leads combined with a streak of non-conversion can simply kill a lead source or even in some cases, kill  a whole marketing department.  Getting negative call-center reputation is crippling, and that is the truth.  There are a couple variations:

  1. Lead Sources – a bad reputation can kill a lead source.  Once the reputation hits, the lead source gets less effort, less enthusiasm, then a slow death.  You can send good leads, but your metrics will be horrible as the Negative-Call-Center-Reputation virus overcomes you.
  2. Marketing Departments – That’s right, Negative-Call-Center-Reputation can kill an entire marketing department.  We were at a Top 50 software company, where the head of Inside Sales basically said he told marketing that they will not call their leads. INSIDE SALES!  They would rather cold call than call marketing leads…that is the ultimate curse.

How do you avoid “Negative Call-Center-Reputation?”

  1. Marketing Automation–that’s right, even lead development teams have feelings too.  Work some magic by gathering more dispositional data via email and web habits, give it a score, and avoid harassment by having guys call leads more likely to be receptive to talking about your solution.
  2. Set expectations - Do the math.  Most companies can live off single digit conversion rates.  So, if you have a 9% conversion rate from lead-to-opportunity, then that means for every 100 names, 91 will be thrown in the garbage can. If people are not on the same page, that means you have 91 opportunities to inflict irreparable harm to your leads.

You have a “Negative-Call-Center-Reputation” problem, can it be cured? Yes, but it is tricky:

For Lead sources:

  1. Some people change the name of the source.
  2. Pass troubled leads to reps you can trust and have them help you rebuild reputation.

For Marketing:

  1. Announce you are getting marketing automation and that you will be only sending highly scored leads to be called. (They love that)

Just remember: Beware the curse of negative-call-center-reputation.

Written by Craig Rosenberg - The Funnelholic
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Does This Blogging Stuff Even Work?

I am planning on putting together a major post for September in which I honor organizations and people that have influenced me in some way, shape or form regarding my B2B lead-generation or marketing ideology. The idea is to make this an annual post called “The Top of the Funnel” awards. Gosh, I love that name.

Anyway, I regularly cruise the Web searching for ideas on what to write so I committed myself this weekend to looking at new blogs and sites. In my searches, I found what I thought was a promising name: The Marketers’ Consortium, the blog associated with big-time marketing-automation company Unica Corp.

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Written by Craig Rosenberg - The Funnelholic
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Jobfox has released a report on the 20 most recession-proof jobs. There are two really interesting developments for my two blog constituents, sales and marketing folks.

  1. Sales guys: Congratulations — you have and will survive the economic slowdown. Heck, even sales executives made the list, so congratulations. Bottom line: You can’t make money unless people are selling.
  2. Marketing people: ouch. You’re not even on the list. What’s clear here is that marketers still have a lot of work to do to prove that they’re a part of the critical path to revenue. There are great tips on this on Jon Miller’s Modern B2B Marketing blog. Read his post “7 Strategies for B2B marketing During a Recession.” Then hit his series on “Proving Marketing’s Value” (start on Part I). It’s easy for me to say, but don’t lose your job. If you take the lesson learned from my previous post “The 7 Similarites Between VPs of Sales and Professional Sports Coaches,” marketers don’t get fired as frequently … but, as you can see from the below stat, you will struggle to get a new job.

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Written by Craig Rosenberg - The Funnelholic
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