The Funnelholic

More and more, marketers are trying to “qualify” leads through their Web registration form.   I don’t believe in this practice.  I am believer in “business card” information and geo and company targeting. Geography is a common question (thanks, though, for the thousands of leads from Kazakhstan, but I have no sales presence there), and I understand company size. I don’t believe this information causes pause for users.

What I don’t get is the “qualification” questions about budgets and projects. As Web users, we fill out plenty of forms. Do you really want to tell a company you have a project in the works? And that you have a budget? That’s basically chumming the water for the sharks, and users know that. So, essentially you are scaring prospects away, thus hurting conversion rates or in the case of the user actually filling out that form, creating fake data. Or catching the smallest fish in the organization who needs to be thrown back.

There is an easy rule here: Don’t ask anything you wouldn’t ask on a first date.

Here are the three most important questions:

1. How much money do you have (or, at least, the range)? Do you have budget? If so, how big is it?  Guys, get real. The budget question is inappropriate. It’s a judgment call whether it’s even appropriate on the first call.  You need to establish a relationship and common interests and ensure the person likes you before you can ask that. Jumping into the budget question right away makes you look desperate. It makes you look like you are worried about who’s going to pay for dinner.
2. I don’t know you, but I’m concerned about the following potential problems you might have. Please choose one so I know how to approach the rest of dinner. These questions are usually phrased empathetically in terms of “pain,” “what keeps you up at night” or  “what problem are you trying to solve”? And, presumptuously, your issues are pre-selected and served up a la carte in a drop-down menu.  Dude, this one is incredible. Don’t fake concern. They don’t know you yet, so why would they trot out their character flaws?
3. How long will it be till we sleep together? (In case you’re missing the connection here, these are the reg form timeframe questions.)  This one’s worth a shot because you really have nothing to lose if you’ve gotten this far. But no one really answers this question honestly and most want to avoid it altogether. They know you will call them, but they may not be ready to get serious so soon.

The bottom line is:  It’s noble to try, but don’t use reg forms to do the job of your lead qualification or sales team.  You are scaring great prospects off, and are hurting conversion too little benefit.  Use your reg forms to confirm interest, target your market, and get their info.  Gather more data on your second date or your third when you’ve both invested some time.

It’s very simple, when I used to drive to work, I could literally tell how the team would do that day based on freeway traffic.  Don’t say it is obvious, because I have never heard anyone else say that before.  When traffic was particularly gnarly, we killed it that day whether it was leads, inquiries, web traffic…

When traffic was light, we got destroyed, the team was bummed.  Of course, everything I have done in my B2B life has been focused on a scoreboard tallying people filling out internet forms,  connecting with a lead development rep or sales rep, watching a webinar.  For the last ten years, highway traffic is my proxy for the amount of business about to go down that day.  I don’t care about statistics on this one, I know what I know.  I’ll have to find out if what I have just written is what my journalist colleagues might call a “musing”.

Great example:, the other day I took 101 from San Jose (Guadalupe parkway) straight to SOMA in San Francisco.  The results from the lead team, 60% of production. One week before that, it took me an hour to go 20 minutes, lead team results= record breaking day

At that point, I had to write this post

I just spent some time with one of my favorite customers who will remain nameless. Our contact there, who is a 25 year old wunderkind, has set up a rock solid lead development process and organization. Let me just give you a number of the elements:

1. Hyper aggressive, focused lead development team. This is a team of Sales Development Reps whose job it is to get every lead on the phone and pass the qualified ones directly to the field. Now, every industry is different, but this is an SMB focused on-demand product. Their SDRS pass 20 QUALIFIED LEADS a day

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In honor of the retirement of basketball coaching great Robert (Bobby, Bob) Knight, I bring to you one of this famous quotes: Put yourself in position to be in position”. He was of course talking about being proactive on defense. While people were watching the defender on the ball, Bobby was worried about all the guys away from the ball to see if they were anticipating and staying one step ahead.

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