Making It Work in 2009: 6 Quotes from Martin Scorcese Put Things in Perspective

One of the young guys I work with asked me the other day how I come up with blog posts.  The truth is, they typically come to me throughout the day regardless of whether I am working with clients or at home watching television.  An idea will pop in my head, and I realize I can blog about that.  Conversely, when these epiphanies don’t pop in my head, I am completely screwed.

Here is what you need to know, I am wholly focused on helping marketers improve what they do in general and put the strategies and processes in place to make it through the economic storm that is in full swing.  The other thing you need to know, is that I want to be irreverent and fun in the process.  So, I was sitting there watching “Good Fellas” this weekend (for the 20th time), and a couple lines stuck out to me as bloggable.  I decided that I should take a whack at some Martin Scorcese lines in my next blog post.  Now, here we are.

1. “Every man … every man has to go through hell to reach paradise.” — Max Cady (“Cape Fear”)

I had to start with this one. Who knew that Scorcese’s psychopathic killer in the horror movie “Cape Fear” would make the list.  The quote just resonated with the times that we face today.

I wonder if there is a silver lining to the world’s current chaos. Nothing forces people to improve than adversity.  In good times, efficiencies are just good ideas.  In bad times, they become necessities.  For one, this applies to anyone in marketing. All the things on your list must get done: Marketing automation, ROI tracking, quality control, effectiveness, and payback in all your marketing activities. Now more than ever, marketing departments need to eliminate waste and become efficient, optimized machines. Doug Pepper from Interwest told me two years ago: “We believe marketing is the last place in the organization where there is opportunity to optimize their processes,”  He’s right, and now the pain is more acute than ever.

Your marketing should reflect this ideology as well.  No matter what  you are selling, you and your organization are trying to help companies and people make it out of the downturn.  Don’t talk. Make your processes better to win when every one else is losing.  Those fun little features aren’t interesting anymore.  We need companies to understand in times of extreme pain, it’s time to change, and my solution is the way you get there.

2. “I got some bad ideas in my head.” — Travis Bickle (“Taxi Driver”)

Direct mail with little return, “sexy” campaigns built with your ad agency that look good but bring no return, physical trade shows, tchotchkes… These are bad ideas.  These are antiquated marketing vehicles that marketers did so that they could show their boss something tangible, but now the boss wants tangible results.  Cut the “cute.”

By the way, this does not mean you shouldn’t try no ideas, but just keep in mind, that these should be focused on results not the overall sizzle factor.

3.  “In the casino, the cardinal rule is to keep them playing and to keep them coming back. The longer they play, the more they lose, and in the end, we get it all.” — Ace Rothstein (“Casino”)

Great quote, something I wish I would remember at 2 in the morning in Vegas when I am even or up.  This quote conjures up one thing: lead nurturing.  I am a broken record on this one, but I can’t get over the  idea that 80 percent of leads deemed unqualified end up buying anyway.  In 2009, we have to stay in our prospect’s faces.  Budgets will open up and when they do, you need to be there.  And you need to make sure you are fighting for the few budgets that are left.  The case for lead nurturing is strong. Take it from Ace: you’re job is to keep them in the casino.

4.    “You put my money to sleep, I’ll put you to sleep.” – Nicky Santoro (“Casino”)

Marketing in 2009 is going to about real cost-savings and real return on investment.  No one will buy anything next year because they want it, it will be because they need it.  The way you achieve that is developing real stories with real numbers about how your solution will either save them money or make them  money.  And here is the challenge: they don’t believe you anymore.  Terms like ROI, cost-effective, and so on that have been part of your marketing and value prop for years are old news.  The trick is to market real stories of real cost savings with real people.  Studies show that more and more buyers turn to their peers when deciding on a solution.  What this means is  get real customer stories with numbers they can understand and show them how spending money with you makes them money in the long run.  Simply put: you lose if you don’t.

5.   “ … the guy’s gotta come up with Paulie’s money every week no matter what. Business bad? F**k you, pay me. Oh, you had a fire? F**k you, pay me. Place got hit by lightning huh? F**k you, pay me.” –  Henry Hill (“Good Fellas”)

Sorry for the profanity, but here is the message to marketers:  this is how sales guys look at the world.  The way sales is measured is so much easier to quantify than almost anywhere else in the organization, “F**k you, pay me.”  Welcome to their world people. ROI is the name of the game here.  If you have read my stuff before, you know that I believe that marketing ROI should be judged by opportunities and pipeline created.  That being said, you have to actually achieve these goals.  Do not spend money on anything that does not pay out … and remember, no excuse will work, management wants to get paid.

6. “Lennon said, ‘I’m an artist. You give me a f**king tuba, I’ll get you something out of it.’   The point I’m making with John Lennon is – a man could look at anything, and make something out of it. For instance, I look at you and I think ‘what could I use you for?’ ” – Frank Costello (“The Departed”)

I will follow this up with Donald Rumsfield: “You go to war with the army you have, not the army you want.”  As an ex-consultant and third-party “listener” to what’s going in marketing, all I hear are complaints about the constraints on their job: “product sucks, sales sucks, I have a small budget, I need resources to get it done.”  None of this will help you in 2009.  You have what you have and you need make the most out of it.  You are marketers, you should be able to take the product and “make something out of it.” Your job is to to sell ice to Eskimos.  That’s right, we used to say that only about sales, but that falls on the marketer too.

So there you have it, Martin Scorcese’s marketing tips.  And I had fun writing it …

Craig Rosenberg is the Funnelholic. He loves sales, marketing, and things that drive revenue. Follow him on Google+ or Twitter

2008 Top of the Funnel List

The oldest link-building trick in the book is the “best of” list. But this is not merely a link-building exercise. Actually, I have been dying to write this for a while. Since I have started the blog, I have found places on the Web to gather ideas and have had a chance to really think about the people that have given me the foundation for my ideology.

Because it’s my list, I created my own “best of” rules for how I made my choices:

The bottom line is that my professional career has to have been affected by you to make the list. That’s it.

There are only 19 on this list, so consider this Part I. I can’t help but find people as I expand my professional horizon.

So here are the 2008 Top of the Funnel Award winners, in no particular order:

  1. Michael Stelzner: I started reading his blog when I started mine. He’s really smart and interesting. Not surprisingly, he is a great writer and a clear-cut thought leader in what works or doesn’t work in the white paper business.
  2. Howard Sewell: This dude is a total stud. I have known a lot of people who have worked with him and believe in his work. He is known in Silicon Valley to be a guy who can deliver. So get this, I PAID to take Howard and Michael’s class on whitepaper syndication. That’s right, PAID. That typifies the kind of respect I have for them. I wish his blog posts were longer however.
  3. Stu Silverman: This guy gets WAY too much ink from me, but he was my boss, knows b2b lead generation as well as anyone, and always delivers. He’s a consultant who has built lead-development teams in the Valley for 30 years. Not a blogger, so, I have to refer you his one white paper. Spend an hour with him, and you walk out smarter.
  4. Jon Miller: You just know this dude is smart. His blog posts are insightful and Marketo (his company) is on the verge of greatness. I know a guy who is smart when I see one. I read most blogs when I remember to or feel like it. I always read his blog, Modern b2b Marketing Blog.
  5. Brian Carroll: I am a sell-out. There may not be a more famous guy in our business. And this is way too obvious choice. But, I like this guy and as an Internet guy myself, props to him for being the number 1 result on Goggle for “ b2b lead generation.” Anyway, I like his work, and he sits on top of the lead-gen world as our number 1 thought leader.
  6. Aaron Ross: This one is interesting. So, I know Aaron. He built a very successful outbound lead-generation group at Salesforce.com. But you always have to be careful as to whether companies like Salesforce.com made the man or if the man helped make Salesforce.com. The most important thing is that he built the outbound group that went after mid-size and higher opportunities, so he didn’t get to sit back and ride the Salesforce.com wave. I like reading his stuff a lot and think the guy is really smart. Also Aaron has a new business, Pebblestorm.com, which is innovative and ahead of it’s time.
  7. The guys from Sirius Decisions: I can’t choose one, I have liked everyone of them. I was introduced by my boy Matt Elders and was impressed. More and more marketing departments are using their lead-generation methodologies. That’s a good thing.
  8. The inventor(s) of Eloqua: I know they are trying to play their guy Steve Gershik up on webinars and over the internet, but I just couldn’t put him on the list yet. No offense, he just didn’t fit into my rule-set. But Eloqua will prove to be a landmark breakthrough for marketing, and all the others jumping in to play in the marketing automation game will ultimately thank these guys for inventing the category.
  9. MarketingSherpa: I love MarketingSherpa. Period. I read the reports all the time.
  10. Laura Ramos at Forrester Research: I saw Laura speak once and liked her schtick. Her stuff is good, not as “feet on the street” as some of the others, but valuable nonetheless.
  11. Anneke Seely and Sally Duby from Phone Works: I use their compensation reports in one of my posts and read them every year. Like Stu above, these gals run around the Valley building inside sales and lead-gen teams. They have a great reputation, and I love that they use the compensation reports to stay in our hearts and minds. In other words, smart.
  12. Brian Provost: Total fix here. I work with Brian, but let’s be clear: if there is a guy who has the best win percentage in the competitive b2b Internet market, its Brian. He IS SEO, not a guy who reads it out of a book, from classes, or online posts.
  13. Mike Damphousse: Mike does outbound appointment setting. He helped build up By Appointment Only and now has his own gig: Green Leads.  You gotta love the brute force outbound guys, especially those willing to take all the risk and charge you per-appointment. Check out his blog.
  14. Paul Dunay: Another referral from Matt Elders. Paul has a blog that I read, and when I spoke to him I was amazed at his sophistication. You want a guy who knows what DRIP/nurture marketing is? Talk to Paul or listen to his stuff.
  15. Robert Rosenthal: I like guys who write their blogs with curse words and raw opinions. His blog approach is close to mine, written like he talks and fun.
  16. LinkedIn Answers: This is obviously not a person. Maybe I could have listed their CEO, but since I think he should have sold the company last year when he had the chance, I’m not going to give him any props. I can however, sit back in awe of the greatness of Linkedin Answers. I use it, other smart people are on it, and the answers you get are awesome.
  17. The b2b lead blog: I just started reading this blog. The posts are interesting and witty. Also, they are prolific, so I get new content from them ALL the time.
  18. Tamara Gielen: She has a great email marketing blog, BeRelevant!. I particularly appreciate blogs that are easy to read and have practical advice. This is one of them.
  19. Denny Head: Denny has just started a consulting business, but I saw what he can do when he was with Avaya. He built a lead-processing machine there that is bar-none one of the best I have seen. Now he is selling his secrets.

This was fun. As I mentioned, 19 is not a lot, so stay tuned for more.

Craig Rosenberg is the Funnelholic. He loves sales, marketing, and things that drive revenue. Follow him on Google+ or Twitter

Building a Successful Lead-Development Program Part 2: Managing Your Team

In last week’s post, “Building a Successful Lead Development Program,” I focused on Part 1, the people making up your team. This week I want to focus on how to manage your group. I’m going to save marketing automation and CRM for a post of its own. Instead, I want to talk about how department management should work with your company’s lead developers to support their success.

First, I want to once again pound into your heads the difference between lead development and lead qualification:

  • Lead qualification is the process of taking inbound requests and qualifying them before sending them to sales.
  • Lead development is the process of taking leads attained from avenues such as white papers and convincing registrants to hear more from your organization and then qualifying them.

Lead development is a challenge, but one of the most critical functions in the-lead generation supply chain. A lead-development group has unique needs, you as manager must feed them the right food.

Essential Reading: The Funnelholic’s 5 Management Essentials to Lead-Development Success:

1. Pass out “Hang on the Wall Materials”

I can tell a good lead-development process by what the lead-development reps have hanging on their cube walls. When we talk about “hang on the walls” materials, these have to be simple one-page documents. The “product marketing”-created sales training materials should be on the bookshelf. What the team needs from you is simple and easy to understand. Here are some must-haves:

  • A call script, which includes an opening two- to three-sentence value proposition
  • A qualification script
  • Objection handling
  • A product grid. Provide one that is simple with a high-level value proposition and the types of buyers interested in these products. But remember this caveat: you really DON’T want the lead-development team getting too far down pitching-product road. You have to train them on how to use this document so they can clinch a meeting. The prospect should know that your company is equipped to help them, but the pitch and scope should land squarely in the hands of your bag-carrying sales rep.

2.  Optimize script and objection handling

  • Everyone should use the same script and do the same things.
  • Optimize the script on the basis of feedback. Discuss the objections the lead-development team is receiving. The objection-handling document should be a living, breathing, evolving document.
  • Keep in mind that lead qualification is totally different from lead development, so these meetings should not be combined so the staff isn’t confused.

3.  Develop call campaigns
Control the variables. You need to develop lead-development campaigns for your reps: when to call and how many times, when to send an email, and how long a lead should stay open. Here are some important factors to consider when developing your approach:

  • The first 24 hours are critical.
  • The law of diminishing returns starts after 24 hours. Don’t give up because people are busy and can’t always be reached immediately, but your connection rates are higher earlier in the process.
  • Establish an email template for your reps. They shouldn’t waste precious time on email, unless they are personally responding to a contact. Instead, focus on establishing standard emails that look personal and sound personable. Optimize the content in the email and free up the rep’s time for calls.

4. Set simple goals for each interaction

  • Initial voice mails and emails should be designed to connect. Reps don’t necessarily have to sell the company. They just need to make a connection on the phone. They simply qualify the contact and sell them on talking to a sales rep.
  • As a lead-development rep, they need to remember their job is to sell the meeting, not the company.

5. Live by a unified lead definition

  • Make sure your sales team and your lead-development team are on the same page. No arguments. They should agree on definitions and expectations. And I can’t emphasize this enough — keep things simple.
  • There has been so much written having the same lead definition, and I could harp on and on about this, but I’m just going to stress its importance. If both sides have don’t have the same lead definition, you’re doomed.

Stay tuned. The next topic is automation. Remove your teeth from your nails …

Craig Rosenberg is the Funnelholic. He loves sales, marketing, and things that drive revenue. Follow him on Google+ or Twitter

The Argument for Thought Leadership: Crude Oil and the Cult of T. Boone Pickens

Marketers ask me all the time the benefits of thought leadership, and I have only one thing to say: “Make it happen.”  When it doesn’t work, it’s often for a number of reasons:

1.    Poor execution.
2.    Not enough effort. In b2b, there really is no such thing as over-exposure.
3.    Poor choice of superstar – a.k.a., your thought leader. The one who is going to fill the house, put butts in the seats and pretty much make your brand the equivalent of a household name.

Masters of thought leadership include:

1.     Wall Street (the latest happenings not withstanding). Think Mary Meeker and the cult of Alan Greenspan.
2.    College Basketball and football coaches – remember, these dudes have even written books that smart people actually read! At least we are led to believe they actually wrote the books.
3.    Politicians – duh – for the most part.

And they can come and go. Witness Henry Blodgett.

But my favorite master of the thought leadership game is T. Boone Pickens.  In a nutshell, T. Boone is a wildcatter who made billions in the oil game.  Since 2001 until earlier this year, T. Boone could move the crude oil markets like no other.  He was always the thought leader du jour on CNBC, “The Wall Street Journal,” and you name it with his oil price predictions.  He always brought data to his commentary and was the first person to call  for the $100 barrel of oil.  What people were never told was that he was the single biggest holder in oil futures on the Nymerc (where oil is traded).  Pure brilliance: An oil speculator from Oklahoma, looked upon as the oil expert, who every time he got on tv made tens of millions for himself and his beloved Oklahoma State University (he donated $60 some-odd million to their athletic department).

Check out this Bloomberg article from ’07:

Boone Pickens, chairman of Dallas- based BP Capital LLC, told financial news network CNBC that crude-oil prices will rise to $100 a barrel, perhaps before the end of this year. “It could come this quarter,” Pickens said today on CNBC. “Within a year, you’re going to see $100 oil.”

Guess what this “genius” is doing now?  Selling alternative energy.  Guess what that means? He started selling his oil contracts at $150 a barrel and could be going short.

[youtube=http://www.youtube.com/watch?v=R2bOug1d20c&w=425&h=344]

What’s the moral of the story?  I used to giggle at PR folks, but the reality is, companies need to create superstars in their industry.  I am not saying it’s easier in the b2b world, but there is a massive desire for content and b2b organizations need to take advantage.  Here are my tips:

1.    Think like a political strategist or Hollywood PR machine: Make sure the message, ideology, and goals are clear and well fleshed out.
2.    Pick the right superstar: its usually a CEO, but it can be a resident “smarty-pants.”
3.    Blog, panel and speak: Get in front of the masses.  Keep in mind, all three are realistic.  How many trade show companies send out requests for speakers?
4.    Pictures: Learn from the best, the face works.
5.    Leverage the other thought  leaders:  get yours in the loop with other bloggers, columnists, writers and talking heads.  These are the guys who will turn to your guru for quotes.

Take it from T. Boone, the thought leader can move the market in your direction.

Craig Rosenberg is the Funnelholic. He loves sales, marketing, and things that drive revenue. Follow him on Google+ or Twitter

The 3 Keys to Hiring Success: Thank You Marc Andreessen


First a preface on my inspiration for this post:

  • Marc Andreessen’s blog is without a doubt one of my favorite business blogs. I read his posts like an engrossing book.
  • The post that I am referencing here — How to hire the best people you have ever worked withwas published a year ago but still resonates with me, so much so that I felt compelled to write this.
  • I have worked for over 27 startups or emerging organizations since 2000 and am in the midst of building one as we speak. Hiring the right people is one of the single most important things you can do.
  • Yes, this is a B2B (business-to-business) lead-generation blog, but the lessons learned are critical: If you want your organization to be filled with “hitters,” then this post should still resonate with you.
  • What makes a sales team work? The people. Process supports them, but human execution is the key factor.

Even if I am at a large organization, I want my team to be disruptive, admired and remembered for overachievement. That means I have to assemble a team of “A” players. The “Andreessen Three” as I call them have become my guiding principals.

I can’t stop thinking about this Andreessen post — it just resonates with me, I quote it, think about it and continue to admire it. Oddly enough, considering how brilliant he and the people with whom he has built companies in the past are, “smarts” is not one of the key traits he lists. Here are the “Andreessen Three”:

1. Drive: Man, this word is so cliché (e.g., those stupid posters you see in dentist offices with a picture of Pebble Beach and the definition of “drive”), but it’s still a very powerful concept in its truest form. Wrote Andreessen:


I define drive as self-motivation — people who will walk right through brick walls, on their own power, without having to be asked, to achieve whatever goal is in front of them. People with drive push and push and push and push and push until they succeed. … Drive is independent of educational experience, grade point averages, and socioeconomic background.


This is so dead-on. You may say it’s obvious, but it’s not. Sorry, it just isn’t. And by the way, I don’t mean that a candidate is driven simply if he or she says “I’m driven” or “I’m competitive.” Interviewees know that’s what you want to hear — and they’ll do everything they can to convince you it’s true.

The key to determining whether candidates are truly motivated is to find real examples of their drive. Note: these examples don’t have to be related to the job for which they’re interviewing, you just have to know they have it in them.

Example: The guy who runs my global lead business. I got his resume, saw that he had a technology background, did inside sales and had other solid qualifications, but what was most interesting was that he made a film. He had no experience in movie making, no money to do it — just an idea and heart. He raised the money, filmed the footage, edited the film and delivered it. (Here it is if you are interested) Soup-to-nuts. Boom! DRIVE. When he interviewed, he said, “Well, you probably want to talk about my technology sales experience.” I said, “No, I want to talk about how you got a movie made in three years.” His story was amazing. Getting it done with nothing and from nothing. That’s drive.

Do the math yourself. Who rose to the occasion in your work or personal life? One common trait pervades: Drive. Thank you Andreessen. My number one goal in assembling a team, no matter what I’m trying to achieve, is to fill my group with driven people and constantly challenge them to prove their drive.

Side note: It’s so ridiculously awesome that Andreessen wrote about hiring folks out of IBM Corp. I once hired an amazing inside sales rep — he was 69-years-old and was a VP of IBM in the day. His tip for me was to always avoid hiring IBM, Oracle Corp., Cisco Systems Inc, (insert big company here) sales reps until they had worked for at least one or two additional companies. Let me tell you, when you get them after some pain and failure, you’ll be more than satisfied, but if you get them directly out of Big Company XXX, you’ll have to live through their “real world” adjustment. As Andreessen wrote:

Finally, beware in particular people who have been at highly successful companies. People used to say, back when IBM owned the industry: never hire someone straight out of IBM. First, let them go somewhere else and fail. Then, once they’ve realized the real world is not like IBM, hire them and they’ll be great.


2. Curiosity: This was interesting for me, since I typically define what Andreessen called “curiousity” as passion. Nonetheless his point is the same:

Anyone who loves what they do is inherently intensely curious about their field, their profession, their craft. They read about it, study it, talk to other people about it … immerse themselves in it, continuously. And work like hell to stay current in it. Not because they have to. But because they love to. Anyone who isn’t curious doesn’t love what they do. And you should be hiring people who love what they do.


Again, BINGO. I never called it curiosity, but I do now.

I do have one challenge: Finding a person with curiosity in B2B sales and marketing can be tough. I mean, if I were hiring 24-year-old kids to Facebook, I would certainly worry about this a lot less, but in B2B there’s a lot less sizzle.

How do I figure out if candidates are curious? It’s hard. See above, but my first step is to determine if they have drive. After that, I have to figure out if they’re curious. Remember the trait of being curious can overcome actual field-specific experience. For instance, if candidates don’t have a B2B background, I can say with confidence the curious will do everything they can to get up-to-speed — and do so with vigor and enthusiasm.

I have had plenty of people come through without B2B experience. The ones that worked never said, “Well, I’m not experienced in B2B.” They said, “I will be as knowledgeable as anyone in 3 weeks.” Those people stay longer to read, they are initiating coffee and lunch with company thought leaders, and they are meeting with friends in the business.

Example: Tom Brady, quarterback for the New England Patriots. Brady was a late round draft pick by the Patriots. The coaching staff took a flier on him but never really knew he would be a stud (as a matter of fact, general manager Scott Filoli keeps a picture of Brady on his desk to remind him how lucky he is to have gotten him). In his rookie season, the coaching staff figured out that he was going (or sneaking) into the film room on his own and watching game film for hours. He never told anyone, he just did it. Tom’s drive is legendary, but his curiosity is just as much a part of his character. And we all know how that story finishes.

3. Ethics: This is simple. Andressen recommended asking a question candidates won’t know and seeing how they react. If they say “I don’t know,” you may be better off than if they start spewing BS. I would add that there are ways to react to tricky questions without saying “I don’t know,” such as, “I don’t know that answer now, but I guarantee you that I will by 9pm tonight.”

Example: Do I need one? Anyone heard of Enron? The unethical don’t always break the law, they just don’t always tell you the truth. And let’s face it, that just isn’t going to work for anyone.

When I catch someone at work in a lie, it’s over. It’s been like that long before I read Andreessen’s article. Trust is not over-rated, it’s an absolute must.


So there you have it. I start with drive, work my way to curiosity and then cut ‘em if they’re unethical. But don’t take this from me: read Andreessen’s post.

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Craig Rosenberg is the Funnelholic. He loves sales, marketing, and things that drive revenue. Follow him on Google+ or Twitter